Jiva Samudra Biru Group International Law Enforcement Information Request Guide



This Guide is intended for law enforcement agencies outside of the Republic of Indonesia seeking user information regarding users of certain platforms operated by subsidiaries of the PT. JIVA SAMUDRA BIRU (“User Information”).  JIVA SAMUDRA BIRU principal business operations and operating subsidiaries are based in the Republic of Indonesia, through our websites and certain products and services may be available in other jurisdictions around the world.

This Guide is subject to change without notice. This Guide is applicable to requests from law enforcement agencies only.  Nothing in this Guide shall be used to create any legal obligations or any enforceable rights against JIVA SAMUDRA BIRU or change JIVA SAMUDRA BIRU legal defenses.  JIVA SAMUDRA BIRU reserves all rights to the interpretation and application of this Guide.

  • General

JIVA SAMUDRA BIRU understands there will be times when our assistance will be required to assist law enforcement agencies in the performance of their duties.  MIND is committed to the highest standards of business conduct in our relationships with our users, customers, suppliers, and business partners.  We strive to be a good citizen and conduct ourselves in accordance with all applicable laws and regulations while respecting the privacy of our users, customers, suppliers, and business partners.

In observing the above values and principles, except as provided below, JIVA SAMUDRA BIRU will not disclose or release User Information without a valid, legally binding  request (such as a subpoena, search warrant, court order, or other legal process) (“Request”) served on the appropriate contact through proper channels.  JIVA SAMUDRA BIRU reserves its right to reject, in whole or in part, User Information Requests that conflict with Republic of Indonesia and other applicable laws and regulations or that are otherwise inappropriate.

  • Applicable Platforms and Operating Entities

This Guide applies to several e-commerce platforms (“Platforms”).   A Request for User Information must be served on the appropriate contact for the Platform with which the requested User Information is associated.  For your convenience, please refer to the table below for each Platform’s contact information.


Contact Information



PT Jiva Samudra Biru

Gedoeng Jiva Nusantara

Komplek SKI, Jl Raya Katulampa No 6, Bogor Timur - 16144

Jawa Barat, Indonesia

+62 251 837 4442




madeinindonesia.com --- Attn: Legal Department

  • Service of Requests

JIVA SAMUDRA BIRU does not maintain a specific agent for receipt of Requests for the Platforms.  Under applicable laws, and in particular, REPUBLIC OF INDONESIA laws and regulations, Requests generally must be served through the various legal and/or diplomatic channels recognized by the REPUBLIC OF INDONESIA and/or other relevant jurisdiction. 

Required Information

We require law enforcement agencies to provide us with the following before we can process any Request:

  • Signed copy of the Request;
  • Your full contact details, including but not limited to name, email address, telephone number, and physical address;
  • Credentials for verifying your identity;
  • Detailed identification information of the targeted person(s), including all known names, aliases, street addresses, email addresses, phone numbers, Platform IDs, and, if applicable, relevant listings and transactions;
  • Detailed description of the User Information requested, including time frame;
  • Statement of the nature of the investigations or proceedings for which the User Information is required; and
  • Recitation of the applicable legal grounds for the Request.

Information That May Be Disclosed

While we endeavor to assist you to the best of our ability, our ability to disclose information may vary based on the type of information requested and the Platform(s) involved as our ability is governed by REPUBLIC OF INDONESIA laws and regulations and/or the laws and regulations of other applicable jurisdictions.  If you have any questions regarding the type of information that a specific Platform may disclose, please address the corresponding contact listed in Section 2 above.

Discretion In Emergencies

Subject to applicable laws and regulations, JIVA SAMUDRA BIRU reserves its right to voluntarily disclose User Information in response to urgent law enforcement requests in cases involving immediate threats to public safety or risk of harm to any person, provided that we are assured that an appropriate Request that meets the requirements recited in this Guide will follow promptly in due course.

  • Cost Reimbursement

JIVA SAMUDRA BIRU GROUP reserves all rights to require any law enforcement agency to reimburse the costs incurred in responding to a Request.

For general questions not related to specific Request(s), User Information, or Platform(s), you may email: legal@madeinindonesia.com