Please go through possible reasons as below:
1 If you failed to receive the confirmation email, please click "Click here to resend the email"
2 If you don't have the company name, you could fill with your full name in the company name column.
3 If you got error message like "Please log in or register with a new email", that means your email address is already used by other account you could use a new email to register on Madeinindonesia.com.
4 If the page got stuck, please change a browser or clear browser cookies to retry. If your problem persists, please contact us. We will be happy to assist you.
Check for the following reasons.
1 Check if your mailbox works, check your email trash/spam folders or whether your mailbox is full.
2 Check with your email service operator to see whether they blocked the verification code email or filtered the email as spam.
3 Your email code may take up to 10 minutes to arrive (depends on your email service operator). Do not repeatedly clicking.
4 Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies and try again later.
If the problem persists try to use another email address or contact us. We will be happy to assist you.
If you forgot your password, you could try to retrieve password by following below steps:
1 Click “Forgot your password” on the Sign In page.
2 Fill in your registered email address and click ‘Reset Password’ button.
3 Check your email and click the link given to your email, then change your password.
Password on madeinindonesia.com should meet the requirements below:
Tips on creating a secure password :
1 Please ensure you have entered the correct registered email address and password.
2 As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.
3 Please don't enter blank spaces before and after password.
To help you retrieve your account, please contact Customer Service Team and provide as much information as you can, so we could try to locate the account for you, such as:
If you have an account with existing orders and transactions we will conduct full verification to ensure you are the rightful owner of the account. If you have a seller account we may request you to submit the copy of your verification documents that you used at the time of your seller account registration.
Once you registered with MadeinIndonesia.com following details cannot be changed without the consent of MadeinIndonesia. Your contact information such as email address, name of the the seller, name of the company or the company verification documents.
If you wish to change these details please contact us first, We will have to verify your new details first before making the changes.
Please request us to change your email and we will help you with the process. You will have to verify the new email address.
If it says you've already had an account when registering, it's usually because the email address you filled in has been registered under another account. Since one email address can be used to register only one account, please fill in another one.
To reactivate your account, please check why it was deactivated first. The deactivation reasons include:
To delete your account, please contact us to request that your account be closed. If your request is accepted and you decide later that you want to start ordering from us again, or if you'd like to use website features that require a password, you'll need to create a new account.
In case your account is temporarily unavailable because of a recently completed security check. The said security check is taken at random for all the members. It is regularly run by Madeinindonesia to ensure that our website is a safe trading environment both for you and your business partners. Many times the reason can be simply that you missed out filling mandatory information fields or failed the verification process. You can contact us and we will be happy to assist you.
Once an account is deactivated, any related information will be removed from Madeinindonesia.com within 48 to 72 hours. During that time period, you can still manage your complaints and on-going orders if there are any. If it still remains after 72 hours, please contact the Customer Service Team and provide the link for further checking.
As a buyer you can be an individual buyer or corporate buyer. Both cases you can still join Madeinindonesia.com as a buyer.
Buyer registration is open for domestic and international buyers worldwide.
No. Whether you are a manufacturer, wholesaler, distributor or small business with duly established company under Indonesian laws, you may join as a seller at Madeinindonesia.com platform and don’t need to register a separate account.
If you don't have access to your current registered email address, please contact our Customer Service Team with a new email address so we could replace the old one for you.
To edit your contact info, follow the steps below:
To add your new profile, follow the steps below:
The business role was defined when you registered the account and it cannot be changed after account registration is completed.
To buy on Madeinindonesia.com, please refer to below instructions:
1Find products/suppliers you are interested with on Madeinindonesia.com. There are mainly two methods to find products on Madeinindonesia.com. Enter keywords and search on Madeinindonesia.com home page;
2Post an RFQ specifying your sourcing needs, and you may receive matching quotes from different suppliers. With RFQ, you can:
3Contact specific supplier to negotiate the product/order details (such as product price, shipping method, shipping cost etc.)
You are suggested to follow below three tips when send inquiry or post RFQ to get a quick and accurate quotation :
1 Demonstrate that you are a serious buyer with a legitimate business.
2 Describe the product you are trying to source with as much detail as possible to ensure your requirements are met.
3 Ask questions to determine whether the supplier is a good fit for your business.
Madeinindonesia.com B2B Negotiation Center is an easy-to-use communication system integrated in the Madeinindonesia.com website. You can find this by clicking on contact supplier and sending the enquiry to the seller. After that you can click on the Message Center that leads you to MIND B2B Negotiation Center where you can conduct realtime negotiations with the suppliers. You could contact suppliers instantly, keep chat history for future reference, and manage your inquiries, quotations and orders all in one place.
B2B Negotiation Center is an easy to use messaging system on Madeinindonesia.com which enables buyers and suppliers to communicate instantly and all communication records will be saved for future reference.
You can use B2B Negotiation Center to find suppliers on Madeinindonesia.com. You can click "Contact Company" to send an inquiry to start real-time communication.
When negotiating business deals, we strongly advice both parties to strictly keep their communications on Madeinindonesia.com. Chat records will help our team inform and fair decisions in the case of disputes.
As an both buyer and seller centric platform the only purpose for us to not allow direct payments to sellers is to prevent fraud that has been the case with a lot of the E-commerce platforms in Asia. So the protective measure is to ensure the smooth and transparent ad fair transactions especially for international buyers. We have recently partnered with World’s Largest Independent Verification Company called SGS based out of Geneva with around 2400 offices around the world. As a buyer you can hire their services within our platform to further ensure the safety and security of the transaction under multiple services they offer.
Besides, we use Ironclad Security measures to make sure your payments are secured and fraud proof. There are strict rules and regulations for both suppliers and buyers to keep the transactions secure and safe. We only work with reputed and established partners including nationally and internationally reputed banks. We also using one one of the most reputed payments gateway approved by the Financial Authority of Indonesia (OJK). Other payment channels like paypal, L/C, escrow services are also provided as options with the whole purpose to protect both buyer and seller from fraud from either side. We act as a custodian to buyer transactions to make sure that the buyer gets what is promised and described on the platform
Madeinindonesia.com is a neutral online platform that offers its services to connect the parties and intervene only in case any party commits any misuse. But it is important to perform your research about the supplier. Different methods are available to check the worth of suppliers like Madeinindonesia.com verification, a number of previous transactions, reviews from previous deals, etc.
Various payment methods are available on Madeinindonesia.com that you can use such as:
Madeinindonesia.com accepts different types of payments like credit/debit card with VISA/MasterCard/JCB/Amex logo, Bank Transfer, Direct Debit with Internet Banking (BCA KlikPay), e-Wallet (GoPay), T/T, L/C, and PayPal.
Although the payments will reflect in your order after we successfully received the payment, it is recommended that you send us a copy of the receipt to expedite the process. You can send a scanned copy of the payment receipt and order number via email and our team will promptly get back to you.
T/T payment stands for ‘Telegraphic Transfer.’ an international wire of funds from the buyer’s bank to the seller’s bank (in our case our MIND Designated Escrow Account). Under MIND secured payment system, the payments are temporarily held in MADEININDONESIA.COM corporate account till the seller delivers or dispatches the product to buyer. Payments are usually processed within 2-3 working days.
Contact the commercial department of your bank, tell them you need to wire (for example) 15,000 USD to a company in Indonesia, and they will generally give you a form to fill out. If you do T/Ts frequently, your bank probably has an ‘internet banking’ application that will save you time.
After you made the payment through T/T, it takes some time for us to receive the payment (1-2 working days for Domestic Transfer and 3-5 working days for International Transfer).
Then we will link the payment with your order to update the order status and you will be notified.
MADEININDONESIA does not allow suppliers/sellers to receive any kind of payment directly.
Yes, you can use this method. However, this method is mostly used for the payment of large amounts of orders (above 10,000 USD). Alternatively you can use MIND Secured Payment Service
The only payment method we allow buyers to negotiate with seller is Letter of Credit (L/C) but we recommend to use SGS, our independent inspection/verification company to mediate the L/C Release terms to ensure transparent and secure transaction.
Please to contact us if you need any help or further information.
The general steps in L/C
The procedure is in some ways similar to that of the Madeinindonesia.com secure payment system, as the funds are ‘unlocked’ to the supplier when certain conditions are reached. The main difference is that you can set those conditions directly with seller and MIND platform has no intermediary role. So please approach with caution. At a minimum, the L/C payment is unlocked once the supplier provides a bill of lading copy – proving that the goods are shipped. However, that only proves that ‘something’ (for example a container filled with empty boxes) has been shipped. To further reduce your risk, and tie the payment to the quality and compliance of the products, require the following documents as part of the L/C payment trigger
aQuality control test reports (approved)
bLab test reports
Keep in mind that you set the payment terms.
PayPal is recommended payment method on Madeinindonesia small or medium payment transitions especially for International Buyers. You may make credit card payments via PayPal without making an account as well. For making the payments through PayPal, just enter the details like contact number and email id. Type the amount in the field, review the payment details, and click the send button. However, for business transactions, it offers a new feature that provides the option to bring back the money in case goods are not as per specifications described in the order form. But for bringing back money, you have to provide sufficient evidence against the supplier.
Fee for each transaction with PayPal is 4.4% + Fixed Fee.
The Fee depends on the buyer’s country/region.
The following transaction fees apply depending on the payment methods :
|Payment Channel||Transaction Fee
Domestic Online Payment
|BCA Virtual Account, BNI Virtual Account, Permata Virtual Account, Mandiri Bill Payment, GoPay||3%/ transaction||Real-time|
|Offline Transfer Transfer payments via ATM, phone or internet banking. BCA, BNI, BRI||FREE||1-2 days|
|International Bank Transfer (TT)||5 USD + 1%/transaction||2-3 days|
|PayPal||4,4% + Fixed Rate||Instant|
|Letter of Credit (L/C)||3% *subject to negotiation|
Only transfer payment to our designated corporate account and payment options. We cannot guarantee if you transfer any payment directly to seller outside the platform. Orders are shipped after full payment is made.
Order Value Below $10,000 US
Payments up to 10,000 USD (excluding payment in instalments service
Buyer payments are temporarily withheld Madeinindonesia designated escrow service until goods are collected by buyer and confirms the delivery of the goods.
Please note for all transaction up to 10,000 USD (excluding the order which involve production/ instalment service), all payments are withheld in our designated corporate escrow account and released after the buyer receives the goods or after the tenure of return policy whichever is the case. In case seller does not fulfill the contract terms in any or the product quality is not as displayed on the our platform the buyer can refund the money.
The buyer has a right to use the return policy if any on the product. Upon the delivery confirmation from buyer or and expiry of product return date the money is released to the seller.
For higher order values please use contact supplier service where you can negotiate the trade, payments and shipments terms with the supplier.
1Only transfer payment to our designated corporate account and payment options
2We cannot guarantee if you transfer any payment directly to seller outside the platform
3Orders are shipped after full payment is made
Order Value above $ 10,000 US
Payments more than 10,000 USD (excluding instalment service)
Payments made by buyer are again temporary in MadeinIndonesia corporate escrow service. Our designated shipping partner picks the product and issues the tracking ID of the product. Payments are released to seller simultaneously product are successfully shipped to seller.
Pre-shipment inspection is conducted by our partner company (SGS), an independent company which is a global player in quality inspection and verification service. Please visit our [SGS SERVICES PAGE] this is service is recommended but optional.
We recommend to define all trade terms including the currency exchange rate for large orders clearly between buyer and seller to avoid any issues during transaction.
If you and seller agree on a particular delivery date or and the supplier does not live up to the shipping time or pre-shipment product quality requirements agreed in your contract, you’re protected through the contract. In case of a dispute arises we will try to mediate by involving the SGS to resolve the dispute.
1Only transfer payment to our designated corporate account and payment options
2We cannot guarantee if you transfer any payment directly to seller outside the platform
3Orders are shipped after full payment is made
Give us your feedback
If the supplier breaches any terms of your contract, we will delist them or reduce their rating. If the supplier gives you a bad experience, let other buyers know through our feedback system.
1For transaction above 10,000 USD we strongly recommend to choose independent pre- shipping inspection service Pre-shipment inspection the product quality must be checked before shipment. This feature is optional. You must enable it when you place your order. Inspection covers by the pre-shipment product quality safeguard. Buyer should establish detailed product quality requirements to be included in your contract. You will get an independent report from SGS about the pre-shipment inspection. This feature is optional but highly recommended for large order value transactions.
2You may negotiate with multiple shipping ,cargo insurance and various 3rd party services within the platform.
3L/C Negotiation Process flow directly negotiated between buyer and seller but we recommend to use our independent services from SGS --- ASEI --- EXIMBANK for L/C custodian services to ensure smooth transaction. We can assist with this.
Order value - payments accepted under 50.000 USD.
(We recommend to go for independent pre-shipment verification service for order value above 10.000 USD (recommended but optional).
Express order apply for “ready to ship” products only where stock quantity is available.
For large order we recommend to avail independent verification or inspection service from our partner company (SGS). Visit our for further information.
Under B2B Negotiation Center – In case of large orders (above 10,000USD) ,Buyers may choose to pay the order in instalment (pay only 30% ,50%, or 70%) of the order value. Especially for the orders that involve white labelling, Customization or production process.
If seller approves your order, you can send initial payment to the MIND Designated withholding Account to start the process and send remaining payment (balance payment) after goods are ready to ship.
In case of large order, we recommend you to choose independent pre-shipment inspection or production monitoring service for our partner company (SGS) to ensure transparent transaction of goods ordered.
Minimum order value $10,000 US
If you would purchase the products via our premium and verified suppliers, MIND marketplace can also provide a 7 day to 30 refund option after delivery (subject to Seller company consent), if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.
If your payment fail, there can be several reasons for the failure of your payment such as:
|Your issuer declined your payment.||You may contact your issuer, or use another card or payment method.|
|Your payment is declined by your bank for security reasons.||You may contact your issuer, or use another card or payment method.|
|Your card has insufficient fund.||You may use another card or another payment method.|
|Your card number is not invalid.||Please input the correct card number.|
|Your card issuer is not available.||You may use another card or another payment method. Or you may try again later.|
|You are making a duplicate payment.||-|
|Your payment cannot be processed by the acquirer.||You may contact your issuer, or use another card or payment method.|
|Your card is expired.||Please check your expiry date and try again. Or you may use another card.|
|The CVV2/CVC or security code is invalid.||Please input the correct CVV2/CVC or security code.|
|Your card can not be used internationally.||You may use another card or another payment method.|
|Your payment is not responded by your bank.||Please try again later, or use another card or payment method.|
|Your card brand/type is not supported.||You may use another card or another payment method.You may use another card or another payment method.|
|Your payment is declined.||You may try other payment methods or cards.|
|Your payment has not been processed by your issuer.||Please try again, or use another card or payment method.|
|The service is currently unavailable.||You may choose other payment method to continue your payment.|
There are 3 ways to do it.
1You Buyer Profile
you may add multiple profiles with different shipping and billing addresses.
you may change your shipping address during the checkout.
Start order also give buyers the option to edit or change the current address.
If you wish to change the address after you place the order, please contact your seller.
In case of express order the shipping is automated. You can contact the courier company after you receive the tracking ID. In case you are placing order via contact company or and your order value is above 10,000 USD or order involves sea freight. You can discuss with the supplier or our shipping company via MIND B2B Negotiation Center. Normally after you place the order, our shipping company will contact you immediately to discuss trade terms including shipping cost or whether you require a clearance agent.
Due to security reasons ,shipping and payment options outside the platform are strictly prohibited. We work with most reputed shipping companies domestically as well as for international shipments. However if you have specific requirements or seller is persistent to use his/her shipping option it should be done in consent with madeinindoensia
1For Express Order- It depends one several scenarios. Please read our return policy .
2For Large Order (Contact Company)- In case of large orders it depends on the contract signed between buyer and seller. In the first instance, please negotiate with the supplier to determine who should pay the shipping cost. Please be explicit under what conditions the buyer or seller will be responsible for the charges. In case there is a breach of the agreement either parties can open a case and the Madeinindonesia.com resolution team will mediate. Alternatively our 3rd party verification company SGS can be used to mediate in case of dispute which is a paid service.
Logistics freight could only be paid by IDR or USD
Air freight rate is calculated base on the volume and weight of the cargo, including export declaration charge，air freight, handling charges, documentation fees, customs fees, fuel surcharges, security surcharge, manifest fee. (not including insurance and taxes.)
HOUSE-BILL OF LADING.
In accordance with the Decree of Minister of Trade of Republic of Indonesia Number: 01/M-DAG/PER/1/2007 dated January 22, 2007, the exported goods are classified into four categories:
a. Types of goods subject to export trade system
These types of goods can only be exported by registered exporters. Whereas, registered exporters are the companies or individuals recognized by the Ministry of Trade to export certain goods according to the provision set.
An export of a good is regulated because of the following considerations:
The regulated export of goods includes the followings:
b. Export-Controlled Types of Goods
The goods where the exports can only be conducted by exporters with export approval from Minister of Trade or appointed Officials.
The export-controlled types of goods are the goods where the exports can only be conducted by exporters with export approval from Minister of Trade or appointed officials (specific exporter).
A good is export-controlled because of consideration for maintaining the balance of domestic supply to avoid interruption of domestic consumption.
Export-controlled goods include the followings:
c. Export-Prohibited Types of Goods
An export of a good is prohibited because of the following considerations:
The export-prohibited types of goods include the followings:
d. Free types of goods
All types of good which are not listed in the above regulation are categorized as free export goods; however, the exporter shall first meet the requirements as exporters
How to inquire freight rates for sea shipment online ?
After you place the order with us the shipping company will contact you for further details.
You can confirm goods receipt manually in the order system whenever you receive the goods.
If you do not confirm receipt manually within a certain time as below, the system will confirm automatically.
1 by express (International): 3-7 days;
2 by air freight:(international): 15-30 days;
3 postal parcel (International) 30- 60 Days
4 by land transportation, sea freight or postal parcel: 7- 30 days (Domestic only);
Currently, the shipping deadline reminder is only available on the seller side. Buyer will only get email notification when the shipment delay.
Shipment is agreed between you and supplier, not by Madeinindonesia.com. If you buy from different suppliers, shipping together in one delivery is unavailable and would be expensive as goods need to be collected from different sellers that adds additional shipping cost, ideal situation is each supplier need to ship respectively. To know more about shipment, please contact your supplier directly and advise of your shipment requirements.
Yes, SGS provides dozens of verification, inspection, production monitoring, and product quality standardization services in multiple product categories. You can customize the service for large orders. Please visit the page SGS SERVICES PAGE for further information and drop a message with order no and SGS representative with get back to you.
The Pre-Shipment Inspection (PSI) is one of many types of quality control inspections conducted by our Independent partner company SGS Indonesia. It is an important step in the quality control process and is the method for checking the quality of goods before they are shipped.
Pre-shipment inspection ensures that production complies with specifications of the buyer and/or the terms of a purchase order or letter of credit. This inspection is conducted on finished products when at least 80% of the order has been packed for shipping. This inspection is done according to standard Acceptable Quality Limits (AQL) specs for the product, or based upon customer requirements. Samples are selected and inspected for defects at random, according to these standards and procedures.
Pre-shipment inspection (or psi- inspections) ensures that production complies with specifications of the buyer and/or the terms of a purchase order or letter of credit. This inspection is conducted on finished products when at least 80% of the order has been packed for shipping. This inspection is done according to standard Acceptable Quality Limits (AQL) specs for the product,
The PSI can diminish risks inherent to Internet commerce like phishing and fraud. PSI services can help buyers to understand the product’s quality and quantity before receiving the goods. It can significantly reduce the potential risk of delivery delay or/and fix or redo products.
If you’re looking to add a quality assurance service like pre shipment inspection in Indonesia or another location, contact us to learn more.
With global development, international buyers will continue to face significant impediments to growth in World markets. Differing national standards and requirements, an increase in fraudulent trade-conduct are some of the obstacles that distort the trade equation. A solution with minimum cost and delay needs to be found. The most effective method is Pre-Shipment Inspection.
More and more developing countries are ready to enter the Global supply chain aggressively, integrating into the world economy, and further developing and adding to globalization. The surge in imports from developing countries with its increasingly burdensome workload for customs, result in efforts by some suppliers or factories to take illegal advantages of customs’ difficulties. Thus importers and governments all need Pre-Shipment Inspection to verify the quality and quantity of products.
The buyer can contact a qualified Pre-Shipment Inspection company to look for help. Before signing the contract, the buyer needs to confirm if the company meets the requirements, e.g. having enough full time inspectors in inspection location present. The inspection company can then issue the legal certificate.