REGISTER NOW AND GET LIFETIME FREE MEMBERSHIP FOR SMB's
MIND membership is the only guaranteed way through which Indonesian manufacturers, wholesalers, traders, and the international business communities can access and enjoy the amazing benefits offered by this platform.
We are building an Tech. Enabled, multi-channel B2B Eco-system, aiming to
digitize B2B touchpoints in Supply chain for Indonesian SMBs & Brands to penetrate global markets. At the
heart of our operations is a full stack B2B Ecommerce platform, MADEININDONSIA DOT COM (aka MII), that
connects Indonesian brands and SMBs with global B2B buyers
We enable Indonesian exporters to access these international markets, fostering growth and expanding their global presence.
OUR B2B EXTENDED SERVICES
We provide services for customers to support the detailed planning of the
shipment set-up as well as onsite delivery and pick-up ranging from air freight or sea freight to land
freight with varying quantities
MII ensuring timely and delivering products to customers order fulfillment for our
expanding regional market.
MII export guide service offers comprehensive expertise and step-by-step
assistance to businesses, navigating them through the complexities of international trade, ensuring a
smooth and successful export journey.
As an Exporters Producers in an effort to obtain legality should meet the stipulated requirements
Exporter Not Producers
As a non-producer exporter, to obtain legality, should fulfill the stipulated requirements
The Individual Exporter guide service provides personalized support and tailored advice to individual entrepreneurs
We advise to use your official email address, however it is not mandatory.
Important: Operating and maintaining multiple seller accounts is prohibited.
One company one registration policy - When registering as a seller on MadeinIndonesia, you create a single seller account for your business
Build your Reputation - You can help build customer trust in your business by providing clear and detailed information about your policies
Correct and current contact details - Make sure your business contact information is current (email and phone number, if available) so that we can contact you, if necessary
Your Corporate bank details - please update your official corporate bank account information current for payments and settlements
Specific Terms & Conditions - Provide terms and condition if any specific to your business or product and return policies to help build customer trust
Photos - Provide photo /video information on the products and your packaging as well.
Catalogue and Brochures – Always attach brochures and user manuals ,catalogue information to provide detailed information on products
Upload your logos to your seller account — In your seller registration please check tb “Specific Information” ,you will find various logo upload options for you company, invoices, storefront ,please fill up all information you can.
Things to avoid
1 Registering multiple seller accounts.
2 Including website URLs in product feeds, business name, or other company information that might refer customers to your website or a third-party website.
Madeinindonesia.com have two kinds of membership for sellers as below :
1 Free Membership - suited for new sellers and small businesses
Membership is completely free for buyers on Madeinindonesia.com. With a free membership you can:
Our powerful and effective sourcing tools
inquiries direct to supplier
unlimited Buying Requests
This is a free membership plan where a member pays no registration fee. Members in this category have the opportunity to post up to 60 products with basic Customized Exclusive Brand Outlet (Mini-store). Members in this category have no opportunity to showcase their products. Members in this category cannot have Premium Vendor Badge. Members will not be able to send any quotation on buyers’ RFQ.
2 Premium Membership
A Gold member has to pay a membership registration fee of Rp 15,000,000 with an unlimited number of products to post. Have 1 template of Customized Exclusive Brand Outlet (Mini-store) and 5 products to showcase with a 1GB Dedicated Memory. Members in this category earn the Premium Vendor Badge. Also, members will be able to send 10 quotations on buyers’ RFQ daily. There are unlimited opportunities to access to the full benefits of the features in the MIND marketplace for members in this category
A Platinum member has to pay a membership registration fee of Rp 25,000,000 with an unlimited number of products to post. Have 2 templates of Customized Exclusive Brand Outlet (Mini-store) and 12 products to showcase with a 2GB Dedicated Memory. Members in this category earn the Premium Vendor Badge. Also, members will be able to send 15 quotations on buyers’ RFQ daily. Members in this category have unlimited access to the full benefits of the features in the MIND marketplace.
A Diamond member has to pay a membership registration fee based on agreement with Madeinindonesia.com (contact for price promotion ). A Diamond member has no unlimited number of products to post. Have 3 templates of Customized Exclusive Brand Outlet (Mini-store) and 28 products to showcase with a 5GB Dedicated Memory. Members in this category earn the Premium Vendor Badge.
Depending on the size of your business and number of products have ,you may choose the type of premium membership that suits your business requirements.
Suited for Small Businesses Who have just started to export or planning to export.
Service Level – Medium
Type of Company incorporation -PT or CV
Annual company sales- 5 billion Rupiah or less
Revenue Cap under Gold Membership -IDR 5 Billion
Number of products – 30 product or less
Number of Employees – 20 or less
Market Size- Regional -Provincial
Medium Size companies who Intend to conduct International trading in multiple countries.
Service Level - Advanced
Type of Company incorporation -PT or CV
Annual company sales- 5-50 billion Rupiah
Revenue Cap under Platinum Membership -IDR 10 Billion
Number of Employees – 100 or less
Market Size- Regional -Provincial or National
Number of products – unlimited
Service Level - Advanced
Type of Company incorporation -PT
Annual company sales- Above 50 billion Rupiah
Revenue Cap under Gold Membership -No Limit
Number of products – 200 product or above
Number of Employees – 100 or above
Market Size- Regional -National or and International
Number of products – unlimited
Note: Companies can request different membership types for example if a CV company wants to aggressively pursue the International market presence we can custom the memberships for such company on demand
We are only open to Indonesia companies only. Individual reseller ae also not Madeinindonesia.com is Indonesia’s 1st B2B international marketplace (one-stop-solution for sourcing from Indonesia). You can enjoy our privileges such as:
Global Reach- 150 countries globally
Worldwide Logistics Services - Land, Air, and Sea Freight service till customer doorsteps.
Please be advised that all our service fee is fixed. However, sometimes it may have promotions. You can ask our sales team directly for this. You may go for Gold Membership if you deem the other two expensive.
The charges for seller depend of the membership plan member has opted for. Majority of the International marketplaces charge anything between 12-20% commission depending on the product category.
In terms of both registration fee and commissions we are very competitive in fact we are the only B2B marketplace in Indonesia charging as low as zero commission for companies who do not want to pay commissions due to thin margins.
There are four types of memberships and commissions and registration fee is charged based on the membership tier you are in:
Freemium - zero registration fee, 6% commission + Rp10,000 for each transaction you do on the platform
Gold Member- Rp15,000,000/year + 5% commission (flat all categories)
Platinum Member- Rp 25,000,000/year + 3% commission (all categories)
Diamond Member- Rp 50,000,000/year, zero commission (all categories)
Important:We reject documents when we can't verify them or when they don't meet our criteria. Our decision to approve or reject a document is final and cannot be appealed, although you can re-apply with a new account.
After you submit documents, MadeinIndonesia team will review your information and may contact you for further clarification, if needed, within 3 business days. If your verification is clear ,you will be assigned a Verification badge.
Important: If we are unable to verify the information you provided and request that you resubmit your documents, you will have within the next 15 days to complete this request. If we do not receive your documents within this timeframe, your case will be closed and we will not be able to activate your account to sell on madeinindonesia.com
MadeinIndonesia is designed for Medium to large size transactions (typically half container to one container load goods) for both domestic and global trading.
Sellers from 9 major industries can sell their product in over 900 different categories, all the products that are legally allowed for domestic and international trade.
After you successfully register and sign MIND seller agreement and associated policies and guidelines, here is some additional information that is key to selling successfully on MadeinIndonesia platform.
You are getting ready to sell globally, the majority of the potential buyers don’t know you or your company so try to build your profile, seller information and product details as comprehensive as possible. Please try to fill up all necessary information.
If you wish our support to upload your products especially if you have 100s of products ,please contact our representative. We will assign an installation manager to help you out.
Listing products in the right categories and with the correct information is critical for good customer experience and strong seller performance.
All your listings must confirm to the standards described in the style guide specific to your category.
Customers expect their products to be well-packaged and to arrive on time.
Product detail pages do not belong to a single seller. The product title, image, and details must be specific to the product itself, not to any individual product or seller promotions.
Make sure which language session you are in ,if you want to fill all your information in Bahasa Indonesia ,make sure to switch to Bahasa Indonesia section first.
For multiple product upload you can use our bulk product upload link and follow the necessary steps. It requires advanced understanding of how the various fields work. If you are not sure please send us all your information and we will assign our Installation manager to help you post all the products.
You can still review the products and post it afterwards.
Send us the following information in case of bulk products upload request.
1 In the Administration panel, go to Products → Import Product.
2 Click the + button to add a new import preset.
A preset is a set of rules on how to interpret an imported file. Once you configure a preset, you’ll be able to import multiple files of similar structure without the need to modify each of them separately.
3 Configure the import preset: choose a file (of CSV or XML format) that you’d like to import, and enter the name of the preset (you’ll use it later to find it among other presets).
4 Click Create.
5 Switch to the Fields mapping tab. This is where you tell CS-Cart how to interpret the imported file:
Match the columns or XML elements in the imported file with corresponding product properties in CS-Cart.
Check the example of imported data to see if the matching is correct. Make sure that the imported data follows the field format of the corresponding product property.
If necessary, add a few modifiers. Modifiers are functions that help you change the imported data. Use the Modifiers list button to find out what modifiers exist and how to use them.
6 Once you configure field mapping and modifiers, click Save. If you’ve done everything properly, you’ll now see that the examples of imported values have changed to take the modifiers into account.
7 (optional) Switch to the Settings tab. It contains settings related to import behavior.
Perform test import — enable this setting if you wish to import only the first five products from the file. That will allow you to check if everything is configured properly. Deleting or fixing 5 products should something go wrong is easier than dealing with 500 products after a full import.
Import strategy — choose whether to import all products or only some of them:
Import all products from the file — new products will be created, but if a product already exists (the existence is determined by product code), then it will be updated instead.
Update existing products only — skip any products that don’t exist in your store; only products that already exist will be updated. This strategy is convenient if a supplier provides a file with all his products, but you sell only some of them. That way you won’t get unwanted products in your store after the import.
Create new products only — skip any products that already exist in your store; only products that don’t exist in your store will be imported. This strategy is convenient if you change some product data (such as description, product name, etc.) after the import. That way your changes won’t be lost if you need to import the data from that supplier again.
Set quantity of all products to zero — enable this setting if you want the quantity of all the products in your store to be set to 0 during the import. Only the products that have a quantity specified in the imported file will have a different quantity.
There are three Additional settings hidden by default:
Delete existing files of downloadable products — if you enable this setting, then importing downloadable products will delete their existing files. When the setting is disabled, importing a file of a downloadable product doesn’t replace the existing files, but rather adds it alongside them.
Delete existing additional images — if you enable this setting, all the additional images of a product will be replaced with the images specified in the imported file. When the setting is disabled, importing additional images for a product doesn’t repalce the existing additional images, but rather adds new images alongside the existing ones.
Delete existing attachments — if you enable this setting, then the existing attachments of the imported products will be replaced with the attachments specified in the imported file. If no attachments are specified, the old attachments will remain. When the setting is disabled, the new attachments will simply be added to the existing attachments.
8 Click Import. If your preset is configured properly, and the data in the imported file is correct, your products will be imported.
Note: After the import you can go to Products → Products and use the Recently updated saved search to see all products that were updated within the last hour (alternatively, you can use Advanced search). This will help you check the import results.
Uploading products with the bulk upload tool saves you time by removing many steps in the product upload process. This is ideal for sellers who already manage their products using spreadsheets, or can easily export their product catalog into an Excel spreadsheet from another marketplace. The alternative, individual product posting, is a more manual process.
After you post a new product, our related colleagues will take about 24-48 hours to audit it. Upon approval, it will be listed on MadeinIndonesia.com in 2 x 24 hours. Please note that auditing can help our sellers to post products in a good manner. Therefore, please just have a wait for the approval.
The saying that 'a picture is worth a thousand words' really applies to our listings. Lets say if you are B2B buyer or sourcing agent buying some product for your company for 20,000 or 50,000 dollars, and you are sitting half way around the globe, would you buy online from a company that has not displayed proper product photos or poor quality photos, no product information, no company details? No matter how well and how good your product is, most buyers want to see a full information about your company and your product before they purchase or place a large order. So before you sit down at the computer to list your item, the first step should be to take great photos and then transfer them onto your computer. Posting pictures is very easy, if you have brochure and catalogue, user manual for your product you can add these via in attachment during product posting it is very simple and provides detailed information for B2B buyers before placing a large order.
If you have multiple products without good quality photos we offer you a professional product shoot services at very reasonable prices .please contact us. Transfer devices each digital camera and scanner has its own procedure for transferring image files to a computer. Some use cables; others use removable memory chips. Follow the instructions in your camera or scanner's manual.
To provide buyers with shopping satisfaction, Madeinindonesia.com system will detect sellers who are indicated to frequently reject orders, and the store status will be reviewed by the Madeinindonesia.com.
Madeinindonesia.com system will send notifications via E-Mail to the E-mail address that is registered and can then be processed by the Seller through the Admin Panel.
If you received an order make sure you respond to the buyer asap and start following up on the order to provide a prompt service.
If order is Express, please set up the pick up date with the shipping company and dispatch the product on time.
This enables us to inform customers about their order progress and charge their payment method for the purchase.
You must update the order status time to time and finally inform buyer that the product has been shipped and ask for feedback. This confirmation will also trigger MADEININDONESIA shipment confirmation email to the customer and will set the expectation for the estimated delivery date.
For order values below 10,000 USD your payment will be released after buyer receives the product, you may request MadeinIndonesia to release the payment via accounting block in your Vendor admin panel.
Clearly explain your shipping, return and refund policies and processes, along with other pertinent information.
Do not send communications to customers other than as necessary for order fulfilment and related customer service.
Respond promptly to buyer questions about the status of their order.
You are required to ship media products (books, music, DVD, and video) within 2 business days. Non-media products must be shipped by the shipping availability date you specify.
If you don't meet that standard, you may have to deal with some unsatisfied customers.
Be courteous and patient with customers when they request information, returns, or refunds.
Review your default shipping settings and customize them to fit your fulfillment model.
Check your seller account daily for new orders.
Schedule order reports to track orders and order information.
Fulfill all orders within the promised lead time and shipping windows and ship exactly what you listed for sale.
Including any marketing or promotional materials within the packing materials.
Relying only on email notification — emails can get lost or be deleted.
You must not market or advertise to MadeinIndonesia (MIND) customers, nor divert them in any way from the MIND sales process. You should follow this even during permitted communications, such as when responding to buyer inquiries about your products or their orders.
Bribing customers for positive feedback.
Using customer communications for marketing purposes, or directing buyers to your own website or a third-party website in your emails.
The order process occurs when the buyer checkout, place the order and pay. After that, a notification message will be sent to the seller via E-mail. And, the cost of the buyer will be withheld by Madeinindonesia.com in advance and will be transferred to the seller after the buyer has confirmed receipt of the goods.
To view sales history just go to Orders → Sales reports. This page contains detailed statistics on the sales that were made in your web store. Statistics may be represented in a form of graphical or tabular charts. For convenience, charts are grouped into separate reports. You can use several existing reports or create your own.
To see the order status just open the Orders → View orders section, the system automatically lists all orders from the database, i.e. the orders that have ever been placed and not deleted. By default, the list is arranged according to the date when the orders were placed, with the most recent orders at the top. Click on the name of the corresponding column to sort orders by their IDs, statuses, and totals, as well as phone numbers, email addresses, or names of users who placed the orders.
At Madeinindonesia.com you option to allow buyers to buy samples in case your product requires manufacturing or production or has minimum order quantity.
Kindly note that sample order should be under agreement of you and your buyer and you should decide about whether to charge for the sample. The buyer can purchase it as regular product on your product page.
If you want to ship samples or goods to buyers, you are suggested to fill up ship sample information during the product posting or visit the product - edit product information and fill up the necessary fields.
We recommend suppliers who match the requirements from buyers. Suppliers can enhance their chances of being recommended by doing the following:
Complete their business information, including: personal photo, personal profile, company logo, company profile.
Increase the overall response level from buyers. If suppliers receive more views or inquiries from buyers; this will positively affect their recommendation frequency.
More interactive: reply inquiries timely, quote actively, exchange business cards via Connections, and establish business partnerships, all of which will be beneficial in enhancing the chance to be recommended.
Madeinindonesia.com buyers are small and medium-sized businesses from over 150 countries and regions. They source from over 900 different categories, including Agriculture, Health & Beauty Care, Electrical, Automotive, Machinery, Consumer Electronics, Apparel, Home & Garden, Chemicals, to name a few.
The Administration → Order statuses page allows you to adjust the default set of order statuses. You can easily sort statuses according to your business needs, edit the details of the existing statuses as well as add custom statuses.
The following statuses are available by default and cannot be deleted:
Processed - the payment was received.
Complete - all work on the order was completed.
Open - the order was placed and created in the store database, but it hasn’t been processed yet.
Failed - the payment transaction failed.
Declined - the order was canceled by the store administrator.
Backordered - the order hasn’t been processed yet, as it contains out-of-stock items.
Canceled - the order was canceled by the customer.
Awaiting call - the order was placed when the customer sent a call request.
There is also one hidden initial status — Incomplete. It means that the order was created in the store database, and the system is awaiting the response from a payment method. This status cannot be set by the administrator.
That is how order statuses are assigned:
A customer places an order, and the order is placed with the Incomplete status which does not change the inventory.
If the customer uses an offline payment method, the order status changes to Open until the store administrator assigns a different status to the order.
If the customer uses an online payment method, a positive response of the payment gateway will change the order status to Processed. If the response is negative, no new order will be created, and the customer will be offered to place the order again.
Just like other e-commerce platforms of Madeinindonesia.com makes money by charging commissions as a percentage of the transaction value of goods sold. The commission range from 0% to 5% of the transaction value.
Go to Vendors → Accounting and switch to the Balance withdrawals tab. A marketplace administrator can do it on behalf of the vendor. To do that, use the account menu in the top right corner of the page and choose to log in as a vendor.
Click the + button in the top right corner.
A pop-up window with the withdrawal creation form will open. There you can:
- Specify the desired amount of money in the store’s primary currency.
- Enter a commentary, if necessary.
Click Create. A new withdrawal with the 'Pending' status will appear on the list of transactions.
Madeinindonesia.com's Logistics Service has partnered up with the major freight forwarders in the industry to provide our customers with ocean, air & land shipping solutions from Indonesia to global destinations
Quality is one of the main concerns at Madeinindonesia.com, both in terms of sellers and buyers, our system will ensure that every process runs safely and comfortably. Including one of them if frequent delivery delays from the seller, then the Madeinindonesia.com system will give a special sign that will affect the trust of buyers at Madeinindonesia.com
If use D/P as payment method, the exporter ships the goods, and then gives the documents (including the bill of lading necessary to claim the goods at the foreign port) to his bank, which will forward them to a bank in the buyer's country, along with instructions on how to collect the money from the buyer. When the foreign bank receives the documents, they will contact the buyer and provide documents to the buyer only when the buyer pays. And the risk is mostly on the seller side.
FOB means Free On Board or Freight On Board. FOB specifies which party (buyer or seller) pays for shipment and loading costs, and/or where responsibility for the goods is transferred. Buyer bears risk including payment of all transportation and insurance cost once delivered on board the ship by the seller. It's used for sea or inland waterway transportation.
CIF named supplier will afford "product Cost + Insurance fee + Freight cost (sea freight or air freight)"
FOB means Free on Board that supplier will afford " product cost + inland delivery cost", lack of insurance and freight cost than CIF.
Cost, Insurance and Freight (CIF) and Free on Board (FOB) are international shipping agreements used in the transportation of goods between a buyer and a seller. The specific definitions are different for every country, but CIF and FOB have similar uses. They differ in who assumes responsibility for the goods during transit. Both contracts specify origin and destination information that is used to determine where liability officially begins and ends.
In CIF agreements, insurance and other costs are assumed by the seller, with liability and costs associated with successful transit paid by the seller up until the goods are received by the buyer. Goods are not considered to be delivered until they are in the buyer's possession.
FOB contracts relieve the seller of responsibility once the goods are shipped. Once goods have passed the ship's rail, they are considered to be delivered into the control of the buyer. When shipping to the buyer begins, the buyer then assumes all liability.
An Export License is a document secured from a government, authorizing a shipper to export a specific quantity of a particular commodity to a certain country. An export license is often required when a government places restrictions upon exports. It's necessary to have the export license if you want to export out of your own country.
In accordance with the Decree of Minister of Trade of Republic of Indonesia Number: 01/M-DAG/PER/1/2007 dated January 22, 2007, the exported goods are classified into four categories:
a. Types of goods subject to export trade system
These types of goods can only be exported by registered exporters. Whereas, registered exporters are the companies or individuals recognized by the Ministry of Trade to export certain goods according to the provision set.
An export of a good is regulated because of the following considerations:
Increase the foreign exchange and competitiveness
Related to the international agreement
Availability of raw materials
The regulated export of goods includes the followings: