To buy on Madeinindonesia.com, please refer to below instructions:

1Find products/suppliers you are interested with on Madeinindonesia.com. There are mainly two methods to find products on Madeinindonesia.com. Enter keywords and search on Madeinindonesia.com home page;

2Post an RFQ specifying your sourcing needs, and you may receive matching quotes from different suppliers. With RFQ, you can:

• Get quotes for your custom request
• Let the right suppliers find you
• Close deals with one click

3Contact specific supplier to negotiate the product/order details (such as product price, shipping method, shipping cost etc.)

You are suggested to follow below three tips when send inquiry or post RFQ to get a quick and accurate quotation :

1 Demonstrate that you are a serious buyer with a legitimate business.

2 Describe the product you are trying to source with as much detail as possible to ensure your requirements are met.

3 Ask questions to determine whether the supplier is a good fit for your business.

Madeinindonesia.com B2B Negotiation Center is an easy-to-use communication system integrated in the Madeinindonesia.com website. You can find this by clicking on contact supplier and sending the enquiry to the seller. After that you can click on the Message Center that leads you to MIND B2B Negotiation Center where you can conduct realtime negotiations with the suppliers. You could contact suppliers instantly, keep chat history for future reference, and manage your inquiries, quotations and orders all in one place.

B2B Negotiation Center is an easy to use messaging system on Madeinindonesia.com which enables buyers and suppliers to communicate instantly and all communication records will be saved for future reference.

You can use B2B Negotiation Center to find suppliers on Madeinindonesia.com. You can click "Contact Company" to send an inquiry to start real-time communication.

When negotiating business deals, we strongly advice both parties to strictly keep their communications on Madeinindonesia.com. Chat records will help our team inform and fair decisions in the case of disputes.

As an both buyer and seller centric platform the only purpose for us to not allow direct payments to sellers is to prevent fraud that has been the case with a lot of the E-commerce platforms in Asia. So the protective measure is to ensure the smooth and transparent ad fair transactions especially for international buyers. We have recently partnered with World’s Largest Independent Verification Company called SGS based out of Geneva with around 2400 offices around the world. As a buyer you can hire their services within our platform to further ensure the safety and security of the transaction under multiple services they offer.

Besides, we use Ironclad Security measures to make sure your payments are secured and fraud proof. There are strict rules and regulations for both suppliers and buyers to keep the transactions secure and safe. We only work with reputed and established partners including nationally and internationally reputed banks. We also using one one of the most reputed payments gateway approved by the Financial Authority of Indonesia (OJK). Other payment channels like paypal, L/C, escrow services are also provided as options with the whole purpose to protect both buyer and seller from fraud from either side. We act as a custodian to buyer transactions to make sure that the buyer gets what is promised and described on the platform

Madeinindonesia.com is a neutral online platform that offers its services to connect the parties and intervene only in case any party commits any misuse. But it is important to perform your research about the supplier. Different methods are available to check the worth of suppliers like Madeinindonesia.com verification, a number of previous transactions, reviews from previous deals, etc.

Various payment methods are available on Madeinindonesia.com that you can use such as:

Madeinindonesia.com accepts different types of payments like credit/debit card with VISA/MasterCard/JCB/Amex logo, Bank Transfer, Direct Debit with Internet Banking (BCA KlikPay), e-Wallet (GoPay), T/T, L/C, and PayPal.

Although the payments will reflect in your order after we successfully received the payment, it is recommended that you send us a copy of the receipt to expedite the process. You can send a scanned copy of the payment receipt and order number via email and our team will promptly get back to you.

T/T payment stands for ‘Telegraphic Transfer.’ an international wire of funds from the buyer’s bank to the seller’s bank (in our case our MIND Designated Escrow Account). Under MIND secured payment system, the payments are temporarily held in MADEININDONESIA.COM corporate account till the seller delivers or dispatches the product to buyer. Payments are usually processed within 2-3 working days.

Contact the commercial department of your bank, tell them you need to wire (for example) 15,000 USD to a company in Indonesia, and they will generally give you a form to fill out. If you do T/Ts frequently, your bank probably has an ‘internet banking’ application that will save you time.

After you made the payment through T/T, it takes some time for us to receive the payment (1-2 working days for Domestic Transfer and 3-5 working days for International Transfer).

Then we will link the payment with your order to update the order status and you will be notified.

MADEININDONESIA does not allow suppliers/sellers to receive any kind of payment directly.

Yes, you can use this method. However, this method is mostly used for the payment of large amounts of orders (above 10,000 USD). Alternatively you can use MIND Secured Payment Service

The only payment method we allow buyers to negotiate with seller is Letter of Credit (L/C) but we recommend to use SGS, our independent inspection/verification company to mediate the L/C Release terms to ensure transparent and secure transaction.

Please to contact us if you need any help or further information.

The general steps in L/C

The procedure is in some ways similar to that of the Madeinindonesia.com secure payment system, as the funds are ‘unlocked’ to the supplier when certain conditions are reached. The main difference is that you can set those conditions directly with seller and MIND platform has no intermediary role. So please approach with caution. At a minimum, the L/C payment is unlocked once the supplier provides a bill of lading copy – proving that the goods are shipped. However, that only proves that ‘something’ (for example a container filled with empty boxes) has been shipped. To further reduce your risk, and tie the payment to the quality and compliance of the products, require the following documents as part of the L/C payment trigger

aQuality control test reports (approved)

bLab test reports

Keep in mind that you set the payment terms.

PayPal is recommended payment method on Madeinindonesia small or medium payment transitions especially for International Buyers. You may make credit card payments via PayPal without making an account as well. For making the payments through PayPal, just enter the details like contact number and email id. Type the amount in the field, review the payment details, and click the send button. However, for business transactions, it offers a new feature that provides the option to bring back the money in case goods are not as per specifications described in the order form. But for bringing back money, you have to provide sufficient evidence against the supplier.

Fee for each transaction with PayPal is 4.4% + Fixed Fee.

The Fee depends on the buyer’s country/region.

• Effective date for Malaysia is subject to regulatory approval.

The following transaction fees apply depending on the payment methods :

Only transfer payment to our designated corporate account and payment options. We cannot guarantee if you transfer any payment directly to seller outside the platform. Orders are shipped after full payment is made.

Scenario 1

Order Value Below $10,000 US

Payments up to 10,000 USD (excluding payment in instalments service

Features

Buyer payments are temporarily withheld Madeinindonesia designated escrow service until goods are collected by buyer and confirms the delivery of the goods.

Please note for all transaction up to 10,000 USD (excluding the order which involve production/ instalment service), all payments are withheld in our designated corporate escrow account and released after the buyer receives the goods or after the tenure of return policy whichever is the case. In case seller does not fulfill the contract terms in any or the product quality is not as displayed on the our platform the buyer can refund the money.

The buyer has a right to use the return policy if any on the product. Upon the delivery confirmation from buyer or and expiry of product return date the money is released to the seller.

For higher order values please use contact supplier service where you can negotiate the trade, payments and shipments terms with the supplier.

Instructions:

1Only transfer payment to our designated corporate account and payment options

2We cannot guarantee if you transfer any payment directly to seller outside the platform

3Orders are shipped after full payment is made

Scenario 2

Order Value above $ 10,000 US

Payments more than 10,000 USD (excluding instalment service)

Features

Payments made by buyer are again temporary in MadeinIndonesia corporate escrow service. Our designated shipping partner picks the product and issues the tracking ID of the product. Payments are released to seller simultaneously product are successfully shipped to seller.

Pre-shipment inspection is conducted by our partner company (SGS), an independent company which is a global player in quality inspection and verification service. Please visit our [SGS SERVICES PAGE] this is service is recommended but optional.

We recommend to define all trade terms including the currency exchange rate for large orders clearly between buyer and seller to avoid any issues during transaction.

Example :

If you and seller agree on a particular delivery date or and the supplier does not live up to the shipping time or pre-shipment product quality requirements agreed in your contract, you’re protected through the contract. In case of a dispute arises we will try to mediate by involving the SGS to resolve the dispute.

Instructions :

1Only transfer payment to our designated corporate account and payment options

2We cannot guarantee if you transfer any payment directly to seller outside the platform

3Orders are shipped after full payment is made

Give us your feedback

If the supplier breaches any terms of your contract, we will delist them or reduce their rating. If the supplier gives you a bad experience, let other buyers know through our feedback system.

Important Tips

1For transaction above 10,000 USD we strongly recommend to choose independent pre- shipping inspection service Pre-shipment inspection the product quality must be checked before shipment. This feature is optional. You must enable it when you place your order. Inspection covers by the pre-shipment product quality safeguard. Buyer should establish detailed product quality requirements to be included in your contract. You will get an independent report from SGS about the pre-shipment inspection. This feature is optional but highly recommended for large order value transactions.

2You may negotiate with multiple shipping ,cargo insurance and various 3rd party services within the platform.

3L/C Negotiation Process flow directly negotiated between buyer and seller but we recommend to use our independent services from SGS --- ASEI --- EXIMBANK for L/C custodian services to ensure smooth transaction. We can assist with this.

Express order

Order value - payments accepted under 50.000 USD.

(We recommend to go for independent pre-shipment verification service for order value above 10.000 USD (recommended but optional).

Express order apply for “ready to ship” products only where stock quantity is available.

Contact Company

No limit.

For large order we recommend to avail independent verification or inspection service from our partner company (SGS). Visit our for further information.

Installment Service

Above $10,000US

Under B2B Negotiation Center – In case of large orders (above 10,000USD) ,Buyers may choose to pay the order in instalment (pay only 30% ,50%, or 70%) of the order value. Especially for the orders that involve white labelling, Customization or production process.

If seller approves your order, you can send initial payment to the MIND Designated withholding Account to start the process and send remaining payment (balance payment) after goods are ready to ship.

In case of large order, we recommend you to choose independent pre-shipment inspection or production monitoring service for our partner company (SGS) to ensure transparent transaction of goods ordered.

L/C (Letter of Credit)

Minimum order value $10,000 US

If you would purchase the products via our premium and verified suppliers, MIND marketplace can also provide a 7 day to 30 refund option after delivery (subject to Seller company consent), if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

If your payment fail, there can be several reasons for the failure of your payment such as:

There are 3 ways to do it.

1You Buyer Profile

you may add multiple profiles with different shipping and billing addresses.

2Express order

you may change your shipping address during the checkout.

3Contact Company

Start order also give buyers the option to edit or change the current address.

If you wish to change the address after you place the order, please contact your seller.

In case of express order the shipping is automated. You can contact the courier company after you receive the tracking ID. In case you are placing order via contact company or and your order value is above 10,000 USD or order involves sea freight. You can discuss with the supplier or our shipping company via MIND B2B Negotiation Center. Normally after you place the order, our shipping company will contact you immediately to discuss trade terms including shipping cost or whether you require a clearance agent.

Due to security reasons ,shipping and payment options outside the platform are strictly prohibited. We work with most reputed shipping companies domestically as well as for international shipments. However if you have specific requirements or seller is persistent to use his/her shipping option it should be done in consent with madeinindoensia

1For Express Order- It depends one several scenarios. Please read our return policy .

2For Large Order (Contact Company)- In case of large orders it depends on the contract signed between buyer and seller. In the first instance, please negotiate with the supplier to determine who should pay the shipping cost. Please be explicit under what conditions the buyer or seller will be responsible for the charges. In case there is a breach of the agreement either parties can open a case and the Madeinindonesia.com resolution team will mediate. Alternatively our 3rd party verification company SGS can be used to mediate in case of dispute which is a paid service.

Logistics freight could only be paid by IDR or USD

Air freight rate is calculated base on the volume and weight of the cargo, including export declaration charge，air freight, handling charges, documentation fees, customs fees, fuel surcharges, security surcharge, manifest fee. (not including insurance and taxes.)

HOUSE-BILL OF LADING.

In accordance with the Decree of Minister of Trade of Republic of Indonesia Number: 01/M-DAG/PER/1/2007 dated January 22, 2007, the exported goods are classified into four categories:

a. Types of goods subject to export trade system

These types of goods can only be exported by registered exporters. Whereas, registered exporters are the companies or individuals recognized by the Ministry of Trade to export certain goods according to the provision set.

An export of a good is regulated because of the following considerations:

• Increase the foreign exchange and competitiveness
• Related to the international agreement
• Nature preservation
• Availability of raw materials

The regulated export of goods includes the followings:

• Plantation Products :Roasted/not roasted coffee, processed coffee
• Forestry Products :Rattan or wood products
• Industrial Products :Acetic anhydride, phenylacetic acid, ephedrine, acetone, butanol
• Mining Products :Diamond, tin, gold

b. Export-Controlled Types of Goods

The goods where the exports can only be conducted by exporters with export approval from Minister of Trade or appointed Officials.

The export-controlled types of goods are the goods where the exports can only be conducted by exporters with export approval from Minister of Trade or appointed officials (specific exporter).

A good is export-controlled because of consideration for maintaining the balance of domestic supply to avoid interruption of domestic consumption.

Export-controlled goods include the followings:

• Livestock products :Cow seeds, non-seeds cow, buffalo, crocodile skin, wet blue, wild animal and plants (appendix ii cites)
• Fishery Products :Napoleon fish, wirasse, milkfish seeds
• Plantation Products :Palm kernel
• Mining Products :Gas, coke/petroleum, precious metals ore, silver, gold,
• Industrial Products :Iron scraps and residue, stainless steel, copper, brass, aluminum, urea fertilizer

c. Export-Prohibited Types of Goods

An export of a good is prohibited because of the following considerations:

• Preserving nature
• Fail to comply with quality standards
• Guarantee the demand of raw materials for small industries or craftsmen
• Increase of added value
• Goods with historic and cultural value

The export-prohibited types of goods include the followings:

• Agricultural Products: Fry and Arowana fish, eel fish seed, botia ornamental fish, lobster of 8 cm and paneadae shrimps
• Forestry Products: roundwood, flakes raw materials, rail pads made of wood or sawn timber.
• Maritime Products: Sea sand
• Mining Products: Tin ore and concentrates, arsenic ash and residue, metal or other compounds, especially that contain tin or precious stones

d. Free types of goods

All types of good which are not listed in the above regulation are categorized as free export goods; however, the exporter shall first meet the requirements as exporters

How to inquire freight rates for sea shipment online ?

After you place the order with us the shipping company will contact you for further details.

You can confirm goods receipt manually in the order system whenever you receive the goods.

If you do not confirm receipt manually within a certain time as below, the system will confirm automatically.

1 by express (International): 3-7 days;

2 by air freight:(international): 15-30 days;

3 postal parcel (International) 30- 60 Days

4 by land transportation, sea freight or postal parcel: 7- 30 days (Domestic only);

Currently, the shipping deadline reminder is only available on the seller side. Buyer will only get email notification when the shipment delay.

Shipment is agreed between you and supplier, not by Madeinindonesia.com. If you buy from different suppliers, shipping together in one delivery is unavailable and would be expensive as goods need to be collected from different sellers that adds additional shipping cost, ideal situation is each supplier need to ship respectively. To know more about shipment, please contact your supplier directly and advise of your shipment requirements.

Yes, SGS provides dozens of verification, inspection, production monitoring, and product quality standardization services in multiple product categories. You can customize the service for large orders. Please visit the page SGS SERVICES PAGE for further information and drop a message with order no and SGS representative with get back to you.

The Pre-Shipment Inspection (PSI) is one of many types of quality control inspections conducted by our Independent partner company SGS Indonesia. It is an important step in the quality control process and is the method for checking the quality of goods before they are shipped.

Pre-shipment inspection ensures that production complies with specifications of the buyer and/or the terms of a purchase order or letter of credit. This inspection is conducted on finished products when at least 80% of the order has been packed for shipping. This inspection is done according to standard Acceptable Quality Limits (AQL) specs for the product, or based upon customer requirements. Samples are selected and inspected for defects at random, according to these standards and procedures.

Pre-shipment inspection (or psi- inspections) ensures that production complies with specifications of the buyer and/or the terms of a purchase order or letter of credit. This inspection is conducted on finished products when at least 80% of the order has been packed for shipping. This inspection is done according to standard Acceptable Quality Limits (AQL) specs for the product,

The PSI can diminish risks inherent to Internet commerce like phishing and fraud. PSI services can help buyers to understand the product’s quality and quantity before receiving the goods. It can significantly reduce the potential risk of delivery delay or/and fix or redo products.

If you’re looking to add a quality assurance service like pre shipment inspection in Indonesia or another location, contact us to learn more.

With global development, international buyers will continue to face significant impediments to growth in World markets. Differing national standards and requirements, an increase in fraudulent trade-conduct are some of the obstacles that distort the trade equation. A solution with minimum cost and delay needs to be found. The most effective method is Pre-Shipment Inspection.

More and more developing countries are ready to enter the Global supply chain aggressively, integrating into the world economy, and further developing and adding to globalization. The surge in imports from developing countries with its increasingly burdensome workload for customs, result in efforts by some suppliers or factories to take illegal advantages of customs’ difficulties. Thus importers and governments all need Pre-Shipment Inspection to verify the quality and quantity of products.

• Visit suppliers with the necessary equipment and instruments
• Sign compliance documents before PSI inspection services are performed
• Perform quantity verification
• Conduct final random inspection
• Package, label, tag, instruction checking
• Workmanship checking and function test
• Size, weight measurement
• Carton drop testing
• Bar code testing
• Sealing of carton

The buyer can contact a qualified Pre-Shipment Inspection company to look for help. Before signing the contract, the buyer needs to confirm if the company meets the requirements, e.g. having enough full time inspectors in inspection location present. The inspection company can then issue the legal certificate.