Account Management

How can I register an account on madeinindonesia.com ?

Why can't I register on Madeinindonesia.com?

Please go through possible reasons as below:

1 If you failed to receive the confirmation email, please click "Click here to resend the email"

2 If you don't have the company name, you could fill with your full name in the company name column.

3 If you got error message like "Please log in or register with a new email", that means your email address is already used by other account you could use a new email to register on Madeinindonesia.com.

4 If the page got stuck, please change a browser or clear browser cookies to retry. If your problem persists, please contact us. We will be happy to assist you.

What can’t I receive the Email verification code?

Check for the following reasons.

1 Check if your mailbox works, check your email trash/spam folders or whether your mailbox is full.

2 Check with your email service operator to see whether they blocked the verification code email or filtered the email as spam.

3 Your email code may take up to 10 minutes to arrive (depends on your email service operator). Do not repeatedly clicking.

4 Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies and try again later.

If the problem persists try to use another email address or contact us. We will be happy to assist you.

What can I do if I forgot my password?

If you forgot your password, you could try to retrieve password by following below steps:

1 Click “Forgot your password” on the Sign In page.

2 Fill in your registered email address and click ‘Reset Password’ button.

3 Check your email and click the link given to your email, then change your password.

Why can not I reset password?

Password on madeinindonesia.com should meet the requirements below:

1 6-20 characters

2 Use a mix of letters, numbers and punctuation marks (except spaces)

3 Among uppercase letters, lowercase letters, numbers and punctuation, at least 2 types included, like Mindhallo10

Tips on creating a secure password :

1 Use a combination of letters and numbers – e.g. beatlesfan28, with no spaces

2 Use multiple words without spaces – e.g. thebestsupport

3 Never use single words that can be found in any dictionary – e.g. manager or bamboo

4 Never use personal information that others can easily obtain or guess – e.g. your name, phone number, or birth date

5 Never use your email address as a password

6 Never use common passwords – e.g. 123456 or ABCDEF

What can I do if I fail to sign into my account?

1 Please ensure you have entered the correct registered email address and password.

2 As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.

3 Please don't enter blank spaces before and after password.

What can I do if I forgot my account ID or email address?

To help you retrieve your account, please contact Customer Service Team and provide as much information as you can, so we could try to locate the account for you, such as:

• Email address
• Order number
• Inquiry ID
• RFQ ID

If you have an account with existing orders and transactions we will conduct full verification to ensure you are the rightful owner of the account. If you have a seller account we may request you to submit the copy of your verification documents that you used at the time of your seller account registration.

How do I change my email address?

For Seller Account

Once you registered with MadeinIndonesia.com following details cannot be changed without the consent of MadeinIndonesia. Your contact information such as email address, name of the the seller, name of the company or the company verification documents.

If you wish to change these details please contact us first, We will have to verify your new details first before making the changes.

For Buyer Account

Please request us to change your email and we will help you with the process. You will have to verify the new email address.

What can I do if it says I already have an account?

If it says you've already had an account when registering, it's usually because the email address you filled in has been registered under another account. Since one email address can be used to register only one account, please fill in another one.

What can I do if my account was deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reasons include:

1 Deactivated by yourself

2 Deactivated due to security reasons by Madeinindonesia.com

3 Pending for VerificationPending for Verification

4 You missed out filling up mandatory information fields.

If this problem persists, please contact us.

Can I delete my account?

To delete your account, please contact us to request that your account be closed. If your request is accepted and you decide later that you want to start ordering from us again, or if you'd like to use website features that require a password, you'll need to create a new account.

Why was my account deactivated due to security reasons?

In case your account is temporarily unavailable because of a recently completed security check. The said security check is taken at random for all the members. It is regularly run by Madeinindonesia to ensure that our website is a safe trading environment both for you and your business partners. Many times the reason can be simply that you missed out filling mandatory information fields or failed the verification process. You can contact us and we will be happy to assist you.

My account was deactivated. Why can I still find my account info in the search results?

Once an account is deactivated, any related information will be removed from Madeinindonesia.com within 48 to 72 hours. During that time period, you can still manage your complaints and on-going orders if there are any. If it still remains after 72 hours, please contact the Customer Service Team and provide the link for further checking.

Do I need to own a company to be a buyer?

As a buyer you can be an individual buyer or corporate buyer. Both cases you can still join Madeinindonesia.com as a buyer.

I am not from Indonesia. Can i still join as a buyer on MadeInindonesia.com?

Buyer registration is open for domestic and international buyers worldwide.

Should I register a separate account to buy products from wholesaler?

No. Whether you are a manufacturer, wholesaler, distributor or small business with duly established company under Indonesian laws, you may join as a seller at Madeinindonesia.com platform and don’t need to register a separate account.

I want to change email, but have no access to my old one. What should I do?

If you don't have access to your current registered email address, please contact our Customer Service Team with a new email address so we could replace the old one for you.

How do I modify my contact information?

To edit your contact info, follow the steps below:

1 Go to your Account - Your Profile

2 Click 'Edit' to enter the new contact info and click 'Save’

Can I have multiple profiles?

To add your new profile, follow the steps below:

1Go to your Account - Your Profile

2Click “Create a new profile”. and click ‘Save’

Can I change my business role?

The business role was defined when you registered the account and it cannot be changed after account registration is completed.