Seller Center

We conduct 2 type of Verifications

Inhouse Verification by MadeIndonesia.com Team -To collect and verify various company incorporation documents making sure company documents are authentic.

Independent Verification for SGS

Seller who have been inspected onsite/offsite by a third party inspection company.

Both these verification will followed by awarding respective verification badges.

To help us maintain a trusted marketplace for buyers and sellers, we require the following documents to verify the identity of the seller company.

For security reasons, we can only accept documents uploaded through the Seller (Vendor) admin page. Please attach all necessary documents in this page and click save.

The review process can take up to two business days from the time we receive your documents. We will email you the result.

What happens after I submitted my verification documents The review process can take up to two business days from the time we receive your documents. We will email you the result.

MadeinIndonesia requires two documents in order to verify your identity. To avoid having your documents rejected, make sure they meet the following criteria:

All documents must:

• be valid (not expired, revoked, or closed)
• be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• show the full page
• not be a screenshot
• display matching information (such as your ID number or name) that you use to register to sell on
• be scanned images, or a photo taken from your mobile device's camera (no screenshots)
• display the full document (front and back, if applicable)
• be less than 10MB in size
• be in one of these formats: gif, png, jpg, pdf, and docx. Do not include special characters in the file name (examples: $, &, or #)
• be authentic and unaltered

Identity documents:

Business licenses:

• The name of the legal representative or beneficiary owner should match the name on the identity document.
• The address should match the business address provided during registration.
• Must be valid for at least 45 days from the time of registration.
• Must not be revoked or closed by the local government.
• Business name and details must be visible.

Business representative Documents

The identity documents required can be directly of the Business Owner or the official company representative. The options are available are:

• KTP
• SIM
• passport
• driver license
• or any other national ID, show a full document page, or in case of national identity cards, both sides of the card
• have a signature
• if submitting a passport, be sure the passport has your signature

Additional documents

Important:We reject documents when we can't verify them or when they don't meet our criteria. Our decision to approve or reject a document is final and cannot be appealed, although you can re-apply with a new account.

After you submit documents, MadeinIndonesia team will review your information and may contact you for further clarification, if needed, within 3 business days. If your verification is clear ,you will be assigned a Verification badge.

Important: If we are unable to verify the information you provided and request that you resubmit your documents, you will have within the next 15 days to complete this request. If we do not receive your documents within this timeframe, your case will be closed and we will not be able to activate your account to sell on madeinindonesia.com

MadeinIndonesia is designed for Medium to large size transactions (typically half container to one container load goods) for both domestic and global trading.

Sellers from 9 major industries can sell their product in over 900 different categories, all the products that are legally allowed for domestic and international trade.

After you successfully register and sign MIND seller agreement and associated policies and guidelines, here is some additional information that is key to selling successfully on MadeinIndonesia platform.

You are getting ready to sell globally, the majority of the potential buyers don’t know you or your company so try to build your profile, seller information and product details as comprehensive as possible. Please try to fill up all necessary information.

• If you wish our support to upload your products especially if you have 100s of products ,please contact our representative. We will assign an installation manager to help you out.
• Listing products in the right categories and with the correct information is critical for good customer experience and strong seller performance.
• All your listings must confirm to the standards described in the style guide specific to your category.
• Customers expect their products to be well-packaged and to arrive on time.
• Product detail pages do not belong to a single seller. The product title, image, and details must be specific to the product itself, not to any individual product or seller promotions.
• Make sure which language session you are in ,if you want to fill all your information in Bahasa Indonesia ,make sure to switch to Bahasa Indonesia section first.

For multiple product upload you can use our bulk product upload link and follow the necessary steps. It requires advanced understanding of how the various fields work. If you are not sure please send us all your information and we will assign our Installation manager to help you post all the products.

You can still review the products and post it afterwards.

Send us the following information in case of bulk products upload request.

A preset is a set of rules on how to interpret an imported file. Once you configure a preset, you’ll be able to import multiple files of similar structure without the need to modify each of them separately.

• Match the columns or XML elements in the imported file with corresponding product properties in CS-Cart.
• Check the example of imported data to see if the matching is correct. Make sure that the imported data follows the field format of the corresponding product property.
• If necessary, add a few modifiers. Modifiers are functions that help you change the imported data. Use the Modifiers list button to find out what modifiers exist and how to use them.

• Perform test import — enable this setting if you wish to import only the first five products from the file.
  That will allow you to check if everything is configured properly. Deleting or fixing 5 products should something go wrong is easier than dealing with 500 products after a full import.
• Import strategy — choose whether to import all products or only some of them:
  • Import all products from the file — new products will be created, but if a product already exists (the existence is determined by product code), then it will be updated instead.
  • Update existing products only — skip any products that don’t exist in your store; only products that already exist will be updated.
    This strategy is convenient if a supplier provides a file with all his products, but you sell only some of them. That way you won’t get unwanted products in your store after the import.
  • Create new products only — skip any products that already exist in your store; only products that don’t exist in your store will be imported.
    This strategy is convenient if you change some product data (such as description, product name, etc.) after the import. That way your changes won’t be lost if you need to import the data from that supplier again.
• Set quantity of all products to zero — enable this setting if you want the quantity of all the products in your store to be set to 0 during the import.
  Only the products that have a quantity specified in the imported file will have a different quantity.

There are three Additional settings hidden by default:

• Delete existing files of downloadable products — if you enable this setting, then importing downloadable products will delete their existing files.
  When the setting is disabled, importing a file of a downloadable product doesn’t replace the existing files, but rather adds it alongside them.
• Delete existing additional images — if you enable this setting, all the additional images of a product will be replaced with the images specified in the imported file.
  When the setting is disabled, importing additional images for a product doesn’t repalce the existing additional images, but rather adds new images alongside the existing ones.
• Delete existing attachments — if you enable this setting, then the existing attachments of the imported products will be replaced with the attachments specified in the imported file. If no attachments are specified, the old attachments will remain.
  When the setting is disabled, the new attachments will simply be added to the existing attachments.

Uploading products with the bulk upload tool saves you time by removing many steps in the product upload process. This is ideal for sellers who already manage their products using spreadsheets, or can easily export their product catalog into an Excel spreadsheet from another marketplace. The alternative, individual product posting, is a more manual process.

Some suppliers will list the MOQ for the product directly and some will not. It is kindly advised that you could confirm with the supplier about MOQ before ordering the products.

After you post a new product, our related colleagues will take about 24-48 hours to audit it. Upon approval, it will be listed on MadeinIndonesia.com in 2 x 24 hours. Please note that auditing can help our sellers to post products in a good manner. Therefore, please just have a wait for the approval.

• Provide information about the specific product only.
• Keep it short, but include critical information.
• 100 characters maximum.
• Start with the product brand where appropriate and not the seller.
• Include a model number, when available.
• Use only plain text (no HTML formatting).
• Pay attention to correct capitalization.
• Use numerals ("2" instead of "two").

• Marketing information, promotions, or any other information that is not descriptive of the product itself (for example, "x% off", marketing messages, seller URL, or seller name in the title).
• Selecting a category for your product that does not match the existing MadeinIndonesia browse tree
• HTML code
• ALL CAPS
• Symbols (! * $ ?)

• Show only the product that is for sale, with no accessories — what the buyer will actually receive.
• Use a pure white background (RGB values of 255,255,255).
• Provide images with 1,000 x 600 pixels or larger.
• The product must fill at least 80% of the image area.
• The image format must be JPEG (.jpg), TIFF (.tif), or PNG (.png). JPEG is preferred.
• Use professional photographs.

• Showing accessories and props that are not sold with the product.
• Lifestyle pictures for the main image that show, for example, people using the product.
• A single image displaying multiple colours or views of the product.
• Coloured backgrounds.
• Graphics, illustrations, or animated images are not allowed.
• Borders, watermarks, text, URLs, seller logo, or name on the images.
• Nudity.
• Mannequins.

The saying that 'a picture is worth a thousand words' really applies to our listings. Lets say if you are B2B buyer or sourcing agent buying some product for your company for 20,000 or 50,000 dollars, and you are sitting half way around the globe, would you buy online from a company that has not displayed proper product photos or poor quality photos, no product information, no company details? No matter how well and how good your product is, most buyers want to see a full information about your company and your product before they purchase or place a large order. So before you sit down at the computer to list your item, the first step should be to take great photos and then transfer them onto your computer. Posting pictures is very easy, if you have brochure and catalogue, user manual for your product you can add these via in attachment during product posting it is very simple and provides detailed information for B2B buyers before placing a large order.

If you have multiple products without good quality photos we offer you a professional product shoot services at very reasonable prices .please contact us. Transfer devices each digital camera and scanner has its own procedure for transferring image files to a computer. Some use cables; others use removable memory chips. Follow the instructions in your camera or scanner's manual.

• Use natural light whenever possible. Use a plain background to make your item stand out

• If you use white background make sure does not wash away colors or sharp contrast.

• Crop your photos to remove any unnecessary background.
• Balance the contrast and brightness.
• The rotate or flip command will turn your picture right side up (if necessary).
• Resize your image files to approximately 540 pixels tall by 540 pixels wide.
• Save your edited picture as a .gif or .jpg file.

Consider taking a close-up of a section and multiple views (front, back, side, top) so potential buyers can see the actual condition of the item.

Edit your Photo once your photo is on your computer hard drive, you can often improve it with photo editing software, which may have come with your digital camera or scanner

If you have a photo folder ,we can help you edit the photos please contact us

Go to Vendor Admin - My Products - Click on the product - and do the necessary changes and post it and clicking on Save.

You can go the your Vendor Admin - Products - Click on the product – click on the radio button next to save to the top right- your will find preview button - click on preview button

To provide buyers with shopping satisfaction, Madeinindonesia.com system will detect sellers who are indicated to frequently reject orders, and the store status will be reviewed by the Madeinindonesia.com.

Madeinindonesia.com system will send notifications via E-Mail to the E-mail address that is registered and can then be processed by the Seller through the Admin Panel.

• If you received an order make sure you respond to the buyer asap and start following up on the order to provide a prompt service.
• If order is Express, please set up the pick up date with the shipping company and dispatch the product on time.
• This enables us to inform customers about their order progress and charge their payment method for the purchase.
• You must update the order status time to time and finally inform buyer that the product has been shipped and ask for feedback. This confirmation will also trigger MADEININDONESIA shipment confirmation email to the customer and will set the expectation for the estimated delivery date.
• For order values below 10,000 USD your payment will be released after buyer receives the product, you may request MadeinIndonesia to release the payment via accounting block in your Vendor admin panel.
• Clearly explain your shipping, return and refund policies and processes, along with other pertinent information.
• Do not send communications to customers other than as necessary for order fulfilment and related customer service.
• Respond promptly to buyer questions about the status of their order.
• You are required to ship media products (books, music, DVD, and video) within 2 business days. Non-media products must be shipped by the shipping availability date you specify.
• If you don't meet that standard, you may have to deal with some unsatisfied customers.
• Be courteous and patient with customers when they request information, returns, or refunds.

• Review your default shipping settings and customize them to fit your fulfillment model.
• Check your seller account daily for new orders.
• Schedule order reports to track orders and order information.
• Fulfill all orders within the promised lead time and shipping windows and ship exactly what you listed for sale.

• Including any marketing or promotional materials within the packing materials.
• Relying only on email notification — emails can get lost or be deleted.
• You must not market or advertise to MadeinIndonesia (MIND) customers, nor divert them in any way from the MIND sales process. You should follow this even during permitted communications, such as when responding to buyer inquiries about your products or their orders.
• Bribing customers for positive feedback.
• Using customer communications for marketing purposes, or directing buyers to your own website or a third-party website in your emails.

The order process occurs when the buyer checkout, place the order and pay. After that, a notification message will be sent to the seller via E-mail. And, the cost of the buyer will be withheld by Madeinindonesia.com in advance and will be transferred to the seller after the buyer has confirmed receipt of the goods.

To view sales history just go to Orders → Sales reports. This page contains detailed statistics on the sales that were made in your web store. Statistics may be represented in a form of graphical or tabular charts. For convenience, charts are grouped into separate reports. You can use several existing reports or create your own.

To see the order status just open the Orders → View orders section, the system automatically lists all orders from the database, i.e. the orders that have ever been placed and not deleted. By default, the list is arranged according to the date when the orders were placed, with the most recent orders at the top. Click on the name of the corresponding column to sort orders by their IDs, statuses, and totals, as well as phone numbers, email addresses, or names of users who placed the orders.

At Madeinindonesia.com you option to allow buyers to buy samples in case your product requires manufacturing or production or has minimum order quantity.

Kindly note that sample order should be under agreement of you and your buyer and you should decide about whether to charge for the sample. The buyer can purchase it as regular product on your product page.

If you want to ship samples or goods to buyers, you are suggested to fill up ship sample information during the product posting or visit the product - edit product information and fill up the necessary fields.

We recommend suppliers who match the requirements from buyers. Suppliers can enhance their chances of being recommended by doing the following:

• Complete their business information, including: personal photo, personal profile, company logo, company profile.
• Increase the overall response level from buyers. If suppliers receive more views or inquiries from buyers; this will positively affect their recommendation frequency.
• More interactive: reply inquiries timely, quote actively, exchange business cards via Connections, and establish business partnerships, all of which will be beneficial in enhancing the chance to be recommended.

By getting your Identity verified, you can:

• Display your verification status
• Easier recognition means suppliers are 63% more likely to contact you with a verified Business Identity.
• Faster responses from suppliers when verified
• Get noticed quickly by suppliers. Higher chance of getting better and faster response

There are several places on the Madeinindonesia.com where you can see your Identity Verified icon.

• At product page of madeinindonesia.com:Add pict
• On the “Dashboard” landing page:Add pict
• On Your “Mini Site”

Business Identity is a tool designed to help you build trust with suppliers. Once your identity is displayed, you'll get more business opportunities.

Madeinindonesia.com buyers are small and medium-sized businesses from over 150 countries and regions. They source from over 900 different categories, including Agriculture, Health & Beauty Care, Electrical, Automotive, Machinery, Consumer Electronics, Apparel, Home & Garden, Chemicals, to name a few.

The Administration → Order statuses page allows you to adjust the default set of order statuses. You can easily sort statuses according to your business needs, edit the details of the existing statuses as well as add custom statuses.

The following statuses are available by default and cannot be deleted:

• Processed - the payment was received.
• Complete - all work on the order was completed.
• Open - the order was placed and created in the store database, but it hasn’t been processed yet.
• Failed - the payment transaction failed.
• Declined - the order was canceled by the store administrator.
• Backordered - the order hasn’t been processed yet, as it contains out-of-stock items.
• Canceled - the order was canceled by the customer.
• Awaiting call - the order was placed when the customer sent a call request.

There is also one hidden initial status — Incomplete. It means that the order was created in the store database, and the system is awaiting the response from a payment method. This status cannot be set by the administrator.

That is how order statuses are assigned:

A customer places an order, and the order is placed with the Incomplete status which does not change the inventory.

If the customer uses an offline payment method, the order status changes to Open until the store administrator assigns a different status to the order.

If the customer uses an online payment method, a positive response of the payment gateway will change the order status to Processed. If the response is negative, no new order will be created, and the customer will be offered to place the order again.

The funds are paid to the seller are the Price of Selling the Product plus Shipping Fee reduced by the Commission.

Just like other e-commerce platforms of Madeinindonesia.com makes money by charging commissions as a percentage of the transaction value of goods sold. The commission range from 0% to 5% of the transaction value.

To request a withdrawal, a vendor must:

• Go to Vendors → Accounting and switch to the Balance withdrawals tab. A marketplace administrator can do it on behalf of the vendor. To do that, use the account menu in the top right corner of the page and choose to log in as a vendor.
• Click the + button in the top right corner.
• A pop-up window with the withdrawal creation form will open. There you can:
• - Specify the desired amount of money in the store’s primary currency.
• - Enter a commentary, if necessary.
• Click Create. A new withdrawal with the 'Pending' status will appear on the list of transactions.

Madeinindonesia.com's Logistics Service has partnered up with the major freight forwarders in the industry to provide our customers with ocean, air & land shipping solutions from Indonesia to global destinations

Quality is one of the main concerns at Madeinindonesia.com, both in terms of sellers and buyers, our system will ensure that every process runs safely and comfortably. Including one of them if frequent delivery delays from the seller, then the Madeinindonesia.com system will give a special sign that will affect the trust of buyers at Madeinindonesia.com

If use D/P as payment method, the exporter ships the goods, and then gives the documents (including the bill of lading necessary to claim the goods at the foreign port) to his bank, which will forward them to a bank in the buyer's country, along with instructions on how to collect the money from the buyer. When the foreign bank receives the documents, they will contact the buyer and provide documents to the buyer only when the buyer pays. And the risk is mostly on the seller side.

CIF means Cost, Insurance, and Freight. CIF is used when the supplier must pay the costs, freight, and insurance to ship the goods to the named port of destination.

FOB means Free On Board or Freight On Board. FOB specifies which party (buyer or seller) pays for shipment and loading costs, and/or where responsibility for the goods is transferred. Buyer bears risk including payment of all transportation and insurance cost once delivered on board the ship by the seller. It's used for sea or inland waterway transportation.

CIF named supplier will afford "product Cost + Insurance fee + Freight cost (sea freight or air freight)"

FOB means Free on Board that supplier will afford " product cost + inland delivery cost", lack of insurance and freight cost than CIF.

Cost, Insurance and Freight (CIF) and Free on Board (FOB) are international shipping agreements used in the transportation of goods between a buyer and a seller. The specific definitions are different for every country, but CIF and FOB have similar uses. They differ in who assumes responsibility for the goods during transit. Both contracts specify origin and destination information that is used to determine where liability officially begins and ends.

In CIF agreements, insurance and other costs are assumed by the seller, with liability and costs associated with successful transit paid by the seller up until the goods are received by the buyer. Goods are not considered to be delivered until they are in the buyer's possession.

FOB contracts relieve the seller of responsibility once the goods are shipped. Once goods have passed the ship's rail, they are considered to be delivered into the control of the buyer. When shipping to the buyer begins, the buyer then assumes all liability.

An Export License is a document secured from a government, authorizing a shipper to export a specific quantity of a particular commodity to a certain country. An export license is often required when a government places restrictions upon exports. It's necessary to have the export license if you want to export out of your own country.

In accordance with the Decree of Minister of Trade of Republic of Indonesia Number: 01/M-DAG/PER/1/2007 dated January 22, 2007, the exported goods are classified into four categories:

a. Types of goods subject to export trade system

These types of goods can only be exported by registered exporters. Whereas, registered exporters are the companies or individuals recognized by the Ministry of Trade to export certain goods according to the provision set.

An export of a good is regulated because of the following considerations:

• Increase the foreign exchange and competitiveness
• Related to the international agreement
• Nature preservation
• Availability of raw materials

The regulated export of goods includes the followings:

• Plantation Products : Roasted/not roasted coffee, processed coffee
• Forestry Products : Rattan or wood products
• Industrial Products : anhydride, phenylacetic acid, ephedrine, acetone, butanol
• Mining Products : Diamond, tin, gold

b. Export-Controlled Types of Goods

The goods where the exports can only be conducted by exporters with export approval from Minister of Trade or appointed Officials.

The export-controlled types of goods are the goods where the exports can only be conducted by exporters with export approval from Minister of Trade or appointed officials (specific exporter).

A good is export-controlled because of consideration for maintaining the balance of domestic supply to avoid interruption of domestic consumption.

Export-controlled goods include the followings:

• Livestock products :Cow seeds, non-seeds cow, buffalo, crocodile skin, wet blue, wild animal and plants (appendix ii cites)
• Fishery Products :Napoleon fish, wirasse, milkfish seeds
• Plantation Products :Palm kernel
• Mining Products :Gas, coke/petroleum, precious metals ore, silver, gold,
• Industrial Products :Iron scraps and residue, stainless steel, copper, brass, aluminum, urea fertilizer

c. Export-Prohibited Types of Goods

An export of a good is prohibited because of the following considerations:

• Preserving nature
• Fail to comply with quality standards
• Guarantee the demand of raw materials for small industries or craftsmen
• Increase of added value
• Goods with historic and cultural value

The export-prohibited types of goods include the followings:

• Agricultural Products: Fry and Arowana fish, eel fish seed, botia ornamental fish, lobster of 8 cm and paneadae shrimps
• Forestry Products: roundwood, flakes raw materials, rail pads made of wood or sawn timber.
• Maritime Products: Sea sand
• Mining Products: Tin ore and concentrates, arsenic ash and residue, metal or other compounds, especially that contain tin or precious stones

d. Free types of goods

All types of good which are not listed in the above regulation are categorized as free export goods; however, the exporter shall first meet the requirements as exporters