Payment

How do I know which order has been paid?

The Administration → Order statuses page allows you to adjust the default set of order statuses. You can easily sort statuses according to your business needs, edit the details of the existing statuses as well as add custom statuses.

The following statuses are available by default and cannot be deleted:

• Processed - the payment was received.
• Complete - all work on the order was completed.
• Open - the order was placed and created in the store database, but it hasn’t been processed yet.
• Failed - the payment transaction failed.
• Declined - the order was canceled by the store administrator.
• Backordered - the order hasn’t been processed yet, as it contains out-of-stock items.
• Canceled - the order was canceled by the customer.
• Awaiting call - the order was placed when the customer sent a call request.

There is also one hidden initial status — Incomplete. It means that the order was created in the store database, and the system is awaiting the response from a payment method. This status cannot be set by the administrator.

That is how order statuses are assigned:

A customer places an order, and the order is placed with the Incomplete status which does not change the inventory.

If the customer uses an offline payment method, the order status changes to Open until the store administrator assigns a different status to the order.

If the customer uses an online payment method, a positive response of the payment gateway will change the order status to Processed. If the response is negative, no new order will be created, and the customer will be offered to place the order again.

How is the amount of funds Madeinindonesia.com must pay to the seller?

The funds are paid to the seller are the Price of Selling the Product plus Shipping Fee reduced by the Commission.

How much does Madeinindonesia.com charge per transaction?

Just like other e-commerce platforms of Madeinindonesia.com makes money by charging commissions as a percentage of the transaction value of goods sold. The commission range from 0% to 5% of the transaction value.

How do I withdraw money?

To request a withdrawal, a vendor must:

• Go to Vendors → Accounting and switch to the Balance withdrawals tab. A marketplace administrator can do it on behalf of the vendor. To do that, use the account menu in the top right corner of the page and choose to log in as a vendor.
• Click the + button in the top right corner.
• A pop-up window with the withdrawal creation form will open. There you can:
• - Specify the desired amount of money in the store’s primary currency.
• - Enter a commentary, if necessary.
• Click Create. A new withdrawal with the 'Pending' status will appear on the list of transactions.